Brandon Hilkert

No parent, child, or software tool is ever perfect. It is possible that something could be missed, or that you'll get an occasional alert from us when no actual issue exists. We are a tool to help families stay safer, not a replacement for an active, engaged parent/guardian.

Bark stands apart from other products that claim to help keep children safe online by alerting parents/guardians to not only serious issues but also potentially life-threatening situations. We’ve had multiple parents write in to tell us that Bark alerted them to texts in which their kids expressed suicidal thoughts. We’ve also helped parents discover that their kids were talking to sexual predators, enabling them to intervene in time. 

If you have received a worrisome alert, you may wish to review our parent response toolkit for tips and recommendations on how to handle the situation.

If you received an alert that you think was a false positive, you may wish to re-evaluate your alert sensitivity settings for that child. If you're not sure if the alert is a false positive or not, reach out to us!

Have a question about an alert?

We always welcome feedback and questions about a particular alert. Don't hesitate to reach out to us and we'll be happy to help.