When to use this article:
These steps will reset the settings on your Bark Desktop App only. This may be necessary if you need to...
- un-hide a previously hidden device,
- refresh the child's names displayed in the "Choose child" dropdown menu,
- or revert the current backup location to the default backup location.
STEP 1: Open the Bark Desktop App. You can open it either from your Applications folder or from the Dock at the bottom of the screen.
STEP 2: Navigate to the top of the screen and click on the Bark dog.
STEP 3: Select Help, and then click Reset Data. This causes the application to quit and restart.
STEP 4: Log in with your Bark credentials.
NOTE: No backups or information is lost during this process.
STEP 5: If possible, plug in your child's iOS device(s). We want to make sure the pairing with the devices wasn't impacted during the Reset Data process, so that's why we recommend this. However, we can move forward without the child's device for now if you don't have it with you.
STEP 6: Select the children's names applicable to each iOS device.
If the Bark Desktop App detects one of your children's devices is connected via USB or via Wi-Fi to the computer, then a backup for the device will begin after you select the applicable child's name for that device in the drop-down menu. If the device is not home at the moment, then it will attempt a backup but fail after a little while, and that's okay. It'll be able to do a backup later!
Last step: Check that the iOS device(s) is recognized over Wi-Fi.
Once the child's device is home, a backup can occur. After the backup completes, let's check to see if the device is recognized by the Bark Desktop App wirelessly! If it is, Bark will be analyzing your child's device automatically and wirelessly.
To do so, unplug the device, ensure your child's device is connected to the same Wi-Fi as the computer, and click Check for Devices. It will then say "Scanning for devices" for some time as it checks for your child's device over the Wi-Fi network.
After it is done scanning, what we want to see is the Wi-Fi symbol on the top left indicating it is recognizing the device over Wi-Fi, as seen below.
Don't see the Wi-Fi symbol? Check out our frequent troubleshooting solutions here!
Still no luck?
Send us diagnostics by following the instructions below, and reach out to Bark Support!