Disable Encryption for a Device or a Backup

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Paola
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Error: Device is encrypted

If you are seeing the following error when attempting to use Bark, this guide will help you troubleshoot the issue!

 

Potential Reason: Encryption is enabled in iTunes

To uncheck encrypt local backups in iTunes, you will need to:

  • Open iTunes.
  • Plug your child's iOS device into the computer.
  • Go to your child's Device Summary page by clicking on the tiny square phone icon button that appears at the top of iTunes, as seen in the image below:
  • In the Device Summary page, please uncheck the Encrypt Local Backup checkbox:
  • Click Apply or Sync:
  • NOTE: If you are unable to do this, please go to Preferences in the iTunes menu. In Preferences, please select Devices. Delete all backups for your child's device in this list
  • Reset Data on the Bark Desktop App to give it a refresh! Below you can find directions for Windows and Mac respectively:
  • Lastly, retry the backup!

 

If on MacOS Catalina, potential reason: Encryption is enabled in Finder

These steps are only for Mac Catalina users. If you are a Windows or other Mac user, skip this section.

  • Open Finder. It's the happy face icon on your dock.
  • When you've plugged in an iOS device or set it to show over WiFi in Finder, it will be displayed on the left column under Locations, as seen below. 
  • Click on your child's iOS device on the left column of Finder.
  • If applicable, click Trust on Finder.
  • If applicable, tap Trust Computer on the child's iOS device itself. You will need to unlock your child's iOS device with their PIN/Passcode to do so.
  • You will see this. Disable Encrypt local backup by making sure the box next to it is unchecked, as seen below:

 

Adjusted iTunes or Finder settings, but Bark still says "Encryption Enabled"?

Your child's iOS device may have a device management profile or configuration profile, which could have been added by either antivirus or security software or a parental control application like Verizon Smart Family. To remove this limitation, click here: Disable Configuration Profile

NOTE: If the encryption is due to another parental control or security application, please contact their support for further assistance on removing the configuration profile from the iOS device if the steps above do not work.

Then, Reset Data on the Bark Desktop App to give it a refresh! Below you can find directions for Windows and Mac respectively:

Lastly, retry the backup!

 

Adjusted device settings, but Bark still says "Encryption Enabled"?

You may need to delete any old backups from your computer that were encrypted. Below are the steps for deleting old backups in both Windows and Mac:

Then, Reset Data on the Bark Desktop App to give it a refresh! Below you can find directions for Windows and Mac respectively:

Lastly, retry the backup!

 

Removed old backups, but Bark still says "Encryption Enabled"?

If Encryption is still on the iPhone or iPad after following the above steps, you may need to Reset the Settings of that device.

This is not a complete Factory Reset affecting your device's data. What it does is change your preferences to default for Backup Encryption, Wi-Fi, Encryption, Bluetooth, Do Not Disturb, Notifications, General, Sounds, Brightness, Wallpaper, ScreenTime, and Privacy. You can always adjust those settings later once we get encryption disabled for the device.

Follow the steps below to Reset All Settings:

  • Next, delete all old Bark backups that may have been encrypted
    (here are steps for Windows again; here are steps for Mac again).

 

I did it! Encryption has been disabled. Now what?

  • Retry the backup! 
  • Select Check for Devices on the Bark Desktop App.
  • Once it finds your child's device, the error message for encryption will now have disappeared and you can go ahead and select your child's name in the menu.

With all these steps complete, Bark will now sync the device data with our servers!

If you'd like to continue referencing the rest of our iOS device connection instructions, which include a walkthrough video, click on the button below!

Continue to iOS Setup Guide

 

Run into another error or just need help?

Bark Support is committed to helping every step of the way. Please reach out to us!