Disable Encryption on Child's Device

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Paola
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Error: "Data on child's device is encrypted"

If you are seeing the following alert when attempting to use Bark, this guide will help you troubleshoot the issue!

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Potential Reason: An update to the Bark Desktop App is available.

Update the Bark Desktop App

If you've updated the Bark Desktop App to the latest version and you're still seeing an error message about the device being encrypted, jump to the next potential reason below.

Potential Reason: Encryption is enabled in iTunes.

To uncheck encrypt local backups in iTunes, you will need to:

  • Open iTunes.
  • Plug your child's iOS device into the computer.
  • If applicable, click Trust in iTunes.
  • If applicable, tap Trust Computer on the child's iOS device itself. You will need to unlock your child's iOS device with their PIN/Passcode to do so.
  • Go to your child's Device Summary page by clicking on the tiny square phone icon button that appears at the top of iTunes, as seen in the image below:
  • In the Device Summary page, please uncheck the Encrypt Local Backup checkbox:
  • Click Apply or Sync:

If on newer versions of Mac, potential reason: Encryption is enabled in Finder.

These steps are only for users on macOS 10.14+ since they don't have iTunes on that version of Mac.
  • Open Finder. It's the happy face icon on your dock.
  • When you've plugged in an iOS device or set it to show over Wi-Fi in Finder, it will be displayed on the left column under Locations, as seen below. 
  • Click on your child's iOS device on the left column of Finder.
  • If applicable, click Trust on Finder.
  • If applicable, tap Trust Computer on the child's iOS device itself. You will need to unlock your child's iOS device with their PIN/Passcode to do so.
  • You will see this. Disable Encrypt local backup by making sure the box next to it is unchecked, as seen below:

Potential Reason: A Device Management Profile is installed.

Your child's iOS device may have a device management profile or configuration profile, which could have been added by a third-party security software or a parental control application.

  • To remove this limitation, click here: Disable Configuration Profile
    NOTE: If the encryption is due to another parental control or security application, please contact their support for further assistance on removing the configuration profile from the iOS device if the steps above do not work.
  • Then, unplug the device and plug it back in.
  • Verify the device is detected over USB.
  • Kick-start an analysis.
  • If the analysis continues to fail, move on to the next troubleshooting solution below.

Potential Reason: Device settings need to be reset.

If encryption is still on the iPhone, iPad, or iPod Touch after following the above steps, you may need to Reset the Settings of that device.

This is not a complete Factory Reset affecting your device's data. What it does is change your preferences to default for Backup Encryption, Wi-Fi, Bluetooth, Do Not Disturb, Notifications, General, Sounds, Brightness, Wallpaper, Apple Screen Time, and Privacy. You can always adjust those settings later once we get encryption disabled for the device.

Follow the steps below to Reset All Settings:

Still no luck?

We're here to help! Please reach out to us with screenshots of the issue and the steps you've tried.