How does Bark monitor photos and video?
Learn more about monitoring photos and videos here!
I got an alert about potential nudity of a minor detected.
What do I do? How do I view the image?
If you receive an alert about an image containing potential nudity of a minor, we display a placeholder since we have to delete the image from our servers. Your next step is to check your child's device right away. Below you will find instructions on getting the information you need to find the image on your child's device and take care of it.
STEP 1: Determine what platform the alert came from.
On the top left of the alert, you will see an icon that lets you know what platform the activity came from, as indicated below.
In this example, the alert came from an iOS device like an iPhone, iPad, or iPod Touch.
Below is a break-down of what each icon represents to help you determine which device you need to check for the image:
 |
An apple icon on the top left of the alert means it occurred on an iPhone, iPad, or iPod Touch. |
 |
A robot on the top left of the alert means it occurred on an Android device. |
 |
A laptop on the top left of the alert means it occurred on a Chromebook. |
 |
An orange A on the top left of the alert means it occurred on an Amazon Fire tablet. |
 |
A multicolored triangle on the top left of the alert means it occurred on a Google Drive account. |
 |
A blue cloud on the top left of the alert means it occurred on a OneDrive account. |
 |
A blue box on the top left of the alert means it occurred on a Dropbox account. |
Icon not listed here? Reference this list to identify which platform the alert came from! Then, log in to that account to find the image in your child's profile or messaging.
STEP 2: Determine the day and time of the alert.
On the alert, you will see the date and time our system believes the image was saved or captured, as indicated in the example below in two locations.
STEP 3: Check your child's device for the image.
If the activity occurred on your child's iPhone, iPad, or iPod, here's how to look for the image:
- Tap the Photos icon
on the Home screen. - The photos will be displayed by date, so scroll through the images from the date of the alert.
- You may also wish to check out the different albums in the Photos app as well, if applicable. Some albums you may see here are Recently Deleted, Panoramas, Selfies, Slo-mo, and Time Lapse.
- For more information on checking the Recently Deleted folder on iOS, check out the video below:
If the activity occurred on your child's Android device, here's how to look for the image:
- Tap the Gallery 🖼 or Photos app on the Home screen or App Drawer of your child's Android.
NOTE: Your Android device may call the Gallery or Photos app by some other name, like Files. - You will see images displayed by date, usually starting with the most recent date at the top. Scroll through the images that occurred near or on the date of the alert.
- You may also wish to check out the different albums in the Gallery or Photos app as well, if applicable. Some albums you may see there are Downloads and Screenshots.
If the activity occurred on a Chromebook, here's how to look for the image:
- Log in with the account your child uses to log in to the Chromebook.
- In the bottom left corner of the Chromebook screen, select the O symbol, then click on the Up arrow symbol.
- Open the Files
app . - On the left, select Recent to view images that were recently downloaded or taken. For a list of files by type, you can also try selecting Image or Video.
- For an interactive guide on this, check out this Google Support Article.
If the activity occurred on an Amazon Fire tablet, here's how to look for the image:
- Tap the Amazon Photos app
on the Home screen. - You will see images displayed by date, usually starting with the most recent date at the top. Scroll through the images that occurred near or on the date of the alert.
Need help or have additional questions?
We are happy to assist! Reach out to Bark Support, and we'll help every step of the way.
