Bark Desktop App Failing During "Uploading" Phase

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Paola
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This article discusses solutions for when your Bark Desktop App is failing during the uploading phase. The easiest way to tell if the Bark Desktop App is in the uploading phase is by the symbol to the right of the device: it's a cloud.

During this phase, the Bark Desktop App is sending the backup file it has just created for that iOS device to Bark's servers for analysis. When the upload phase completes, a green checkmark is displayed in the place of the cloud icon.

This is what a normal upload phase should look like when it completes successfully:

The most common form(s) of of an issue during the upload phase:

  • Your child's iOS device is showing "Backed up [#] minutes ago" but at the beginning, middle, or end of the upload it generates an error.
  • On the Bark parent dashboard, the "Last Analyzed" date for that iOS device does not match the "Backed up [#] minutes ago" time on the Bark Desktop App. This indicates that though the device was backed up, something happened in trying to upload the backup file to Bark's servers.

Troubleshooting Upload Issues

The solutions for upload issues can be found below!

Are you using a VPN on your computer?

While you may need to use a VPN on your computer for work, we recommend you test whether the VPN is interfering with the upload phase of the Bark Desktop App by turning it off. Wait a few minutes. Then, click Retry on the Bark Desktop App. 

Are you using a Cellular Hotspot for your computer's internet connection?

Cellular Hotspots from your phone are great for providing internet access in a pinch, but when connecting a computer to a cellular hotspot, they can be a bit less stable in uploading the backups than a traditional internet connection from an Internet Service Provider. Try disconnecting the computer from the hotspot, and connecting your computer to the internet via Wi-Fi or ethernet. Then, click Retry on the Bark Desktop App.

Did your computer turn off or go to sleep?

The uploads cannot complete automatically if your computer is off or asleep. Below you will find instructions on adjusting your computer's sleep settings to ensure you're giving the Bark Desktop App ample opportunity to back up and upload your child's iOS devices for analysis!

Is there a firewall or antivirus program interfering with Bark?

This stage of the process could be affected by a firewall, security, or antivirus program acting as a gatekeeper to the upload process.  In other words, the computer is working twice as hard to upload the backup to us for analysis. Try adding Bark to the list of exceptions on your computer's firewall, security, or antivirus program.

Windows Firewall instructions: 

  • Select the Start blobid0.png menu, type Allow an app through Windows Firewall, and select it from the list of results.

  • Select Change settings. You might be asked for an administrator password or to confirm your choice.

  • To add Bark as an allowed app, select the checkboxes next to the Bark app.
    NOTE: If you don't see it on the list, select Allow another app and select the Bark.exe app. Then, you'll be able to checkmark both columns to ensure Bark is allowed.

  • Then, click Retry on the Bark Desktop App!

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Mac Firewall instructions:

  • Firewall settings are found in System Preferences > Security & Privacy > Firewall tab.
  • In the Firewall tab, select the checkmark next to Automatically allow downloaded software to receive incoming connections.
  • Then, click Retry on the Bark Desktop App!

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Third-party Firewall Instructions

A lot of firewalls, antivirus, and security applications exist out there, like Mcafee, Norton, Avast, etc. To find steps for allowing Bark through those applications, check with your particular firewall's website or support team.

Then, click Retry on the Bark Desktop App!

Other Common First Aid Solutions for Upload Errors

Wi-Fi Connection Needs to be Reset: Restart your Mac or PC, the device, and your Wi-Fi router. We recommend your router remain off for 10 seconds before you turn it back on.

Your Internet Connection is Slow or Cutting In/Out: If your internet connection is interrupted during the upload process, we will not receive your backup for analysis. To check your connection speed and stability, run a speed test. If you're unsure how to tell if your speed is normal, you can reach out to us with the screenshot of the speed test results and we'll be happy to assist!
NOTE:
You may have to reach out to your internet service provider if internet speed issues persist. You may want to try hard-wiring the computer connection with an ethernet cable from your computer to your router, if you're able.

Then, click Retry on the Bark Desktop App!

Is there enough storage on your computer or child's iOS device?

This stage of the process could be affected by a lack of storage on your computer or on your child's device. 

Checking available storage on the computer:

If your child's device has a lot of messages and pictures, it may have a large backup file. 

To check to see how large your child's backup file may be, you may try plugging it into your computer, and checking how big their backup files are via iTunes: https://support.apple.com/en-us/HT201656

You can then compare this backup file size to the available space on your computer. You will want to make sure you have more space on your computer than the size of the backup file for each of your child's iOS devices.

Windows

To check how much available space is on your Windows computer:

  • Click the Start button on the bottom left of the screen > Settings > System > Storage.
  • Then, click Retry on the Bark Desktop App!

Mac

To check how much available space is on your Mac:

  • Click on the Apple logo on the top left of your screen > About this Mac > Storage tab. 
  • Then, click Retry on the Bark Desktop App!

The good news is, Bark only ever keeps one backup file per device on your hard drive after it creates a new backup.

NOTE: There is a short moment when the old backup and new backup files for that device both are on the hard drive before the old backup is deleted automatically.

Have the devices and operating systems been updated recently?

How to check for software updates on an iPhone, iPad, or iPod:

  • Go to Settings > General > Software Update > Download and Install.
  • Restart the device if the update doesn't initiate it automatically.
  • While you’re checking for updates, does the software version listed say it is a “Beta” version? At this time, Bark is not compatible with Beta versions of iOS. Here is information on removing Beta software versions from your child’s iOS device, if applicable: Remove Beta software from iPhone or iPad
  • Then, click Retry on the Bark Desktop App!

How to check for updates on a Windows computer: Update Windows

NOTE: Windows may say that you're "All set", yet if you manually check for updates there are indeed some available. Even after they install, if you go back and manually check, there may be more available. It's a vicious, strange cycle - but these updates often contain necessary components for the iOS devices to speak wirelessly with Windows. Be certain to restart your PC after the updates.

  • Then, click Retry on the Bark Desktop App!

How to check for updates on a Mac: Update Mac

NOTE: Before you upgrade, we recommend that you back up your Mac. Learn how to back up your Mac.

  • Then, click Retry on the Bark Desktop App!

How to check for updates to Apple Drivers:

These are the wireless communications services your computer uses to communicate with the Apple device.  Typically, updating iTunes is the easiest way to update Apple Drivers.

Still no luck?

Send us diagnostics by following the instructions below, and reach out to Bark Support!