Screen Time & Web Filtering, also known as on-the-go controls, prohibit or allow access to particular websites, apps, and internet services. On Android and iOS, this is accomplished via the Bark VPN installed on your child's device with the Bark Kids app. The Bark VPN doesn't do anything other than block or allow content according to your rules for that profile.
To verify that on-the-go web filtering is working on your child's devices, click “Settings” under a child. Then, select “Devices and Apps” to review the status of the "on-the-go controls" for a particular device.
❗️ means action is required / something is not working properly.
🟡 means you could set up some additional coverage if you wanted to.
✅ means that part is working.
If you believe web filtering is not working, click here for solutions.
Content monitoring is the contextual analysis of texts, photos, videos, social media, etc. on your child's device for worrisome content. On iOS, this is the monitoring we do via the Bark Desktop App backups. On Android, this is the monitoring we do via the Bark for Kids app installed on the child's device. If we find something alarming in your child's messaging, media, or web browsing, we alert you.
To verify that content monitoring is working on your child's devices and accounts, click "View Profile" under a child to see that the device and social media icons have a green checkmark, activities analyzed, and (if applicable) that they are up to date:
In this example, the Android device is being monitored properly, but the iOS device is not being monitored properly.
If there is a problem with monitoring your child's device content, see below for frequent solutions:
- Android Device Troubleshooting
- iPhone, iPad, or iPod Touch Troubleshooting
- Amazon Fire Troubleshooting
- Chrome and Chromebook Troubleshooting
Need additional assistance?
Bark Support is here to help! Reach out to us and we'll be happy to assist.