We've empowered you with tools in the case that you ever have to split devices that had been previously merged.
How to Split Devices
STEP 1: Identify the devices shown in your Unmanaged Devices page by referencing this guide. If you find a device entry that actually includes two separate devices that shouldn't have been merged, then that's the device we're interested in splitting up on your dashboard with the following steps.
STEP 2: Find that device entry that we're looking to split up into two device entries.
STEP 3: Click on the ... icon on the top right > select Split Up This Device.
STEP 4: On the following page, you will look through all of the merged devices and select which one(s) to split up by selecting the circle next to Split into separate device.
(You can take note of how we detected the device in the "Connected via" section to help you determine which ones to split up.)
STEP 5: Once you split the devices, you should see them as separate entries in the Devices page.
Need additional assistance?
Don't hesitate to reach out to us!