If you have a particular device that you would not like filtered, make sure you ignore it.
Examples of devices that families often ignore are: routers, extenders, printers, smart thermostats, and parent/guardian devices.
You can prevent a device from being filtered by Bark by following the steps below.
Ignoring Devices
STEP 1: Log in and select Bark Home at the top. It will take you right down to the Bark Home section.
STEP 2: Click on Unmanaged.
STEP 3: Look for the device you want to ignore under Unmanaged. If you need help identifying devices, click here.
STEP 4: Select the Ignore button by the device.
Not seeing the device under "Unmanaged"?
- You may have already assigned the device to a profile. Click on each profile and look for the device under one of the profiles.
- If you find the device under one of the other profiles, click on it. Then, scroll down and select Belongs to > Ignored > Save.
- If you don't see an option to change who the device belongs to, it means the device is potentially merged. Try splitting the device up, and then trying these steps again.
- If you've ignored the device and the device shows up again in your Unmanaged list, it may be due to these reasons.
Need help or have additional questions?
We are happy to assist! Reach out to Bark Support, and we'll help every step of the way.
