Deleting old iOS files through File Explorer
In this article, we'll discuss how to remove old iOS files from your computer. These files are saved to your computer during the iOS monitoring process. By default, Bark deletes old iOS files from your computer periodically. This saves you storage space. If you ever remove a device from monitoring, we will also automatically clear out those old files from your computer. (Don't worry, this has nothing to do with your alerts. Your alerts will remain on your account unless you delete them yourself.)
However, you may have been directed by our support team to manually clear out the old files. Below you'll find instructions. If haven't checked with our support team first, please reach out to us so we can make sure you're troubleshooting this correctly.
If you used the default cache location, the iOS monitoring files will be located here:
STEP 1: Quit Bark. On the taskbar, select the ^ menu, click on Bark, and select Exit Bark.
STEP 2: Open your File Explorer and navigate to the cache location.
If you never adjusted your cache location, you can copy and paste the default location from above into the directory bar (seen below) and then press Enter.
If you had adjusted your cache location previously, manually type it into the directory bar (seen below) and then press Enter.
Confused? No worries, there's an easier method!
Navigate to the folder manually by following these steps:
- Click on This PC on the left-hand column.
- Double-click the (C:) drive that is usually called either OS (C:) or Windows (C:).
- Double-click on Users.
- Double-click on your PC username (for me, it'd be "Paola").
- Double-click on AppData.
(AppData not shown? Enable viewing hidden files by following the instructions for Windows 11 or Windows 8-10)
- Double-click on Roaming.
- Single-click the iMazing folder.
STEP 3: Delete the whole iMazing folder.
To do so, right-click on the iMazing folder and select Delete.
STEP 4: Delete the whole Bark folder.
To do so, right-click on the Bark folder and select Delete.
STEP 5: Double-click on the Apple Computer folder.
- Double-click on the MobileSync folder.
- Double-click on the Backup folder.
- Is an iMazing.Versions folder present?
If so, right-click on the iMazing.Versions folder and select Delete. Otherwise, ignore this step.
All set! This will clear your hard drive of the memory of those old iOS files. It will also mean that when you open up your Bark Desktop App again, you will have to follow these steps to get your child's iOS device(s) monitored again.
NOTE: to truly free up the space on your hard drive, you will need to empty your Recycle Bin as well. You can find the Recycle Bin on your desktop.
Still no luck?
We're here to help! Please reach out to us with screenshots of the issue and the steps you've tried.