There are a few reasons why there may be duplicate devices on your account.
Reason 1: The device is connected via both the child app and Bark Home.
The Bark Kids app can be installed on children's iOS and Android devices for on-the-go web filtering. If you have set up on-the-go web filtering for the device and later Bark Home detected that device again via the home Wi-Fi network, it may show a duplicate device.
If that's the case, make sure you assign all relevant devices to the correct child. That way, your Screen Time settings for that child apply for all of their devices, whether on-the-go or at your home. Next, click here for steps on merging the duplicate devices.
Reason 2: The device is connected via both Wi-Fi and Ethernet.
Many computers, including Chromebooks, use different manufacturers for their ethernet and wireless components, so the Bark Home thinks they are two different devices.
Make sure you assign all relevant devices to the correct child. That way, your Screen Time settings for that child apply for all of their devices, whether the Chromebook is connected to the home network over Wi-Fi or over ethernet. Next, click here for steps on merging the duplicate devices.
Reason 3: Turn off private or randomized MAC addresses, if applicable.
The Bark Home remembers the devices on your home network because of their unique MAC Address always being the same.
However, devices on iOS 14 and Android 10 may have a setting enabled that keeps them from broadcasting the same MAC Address, meaning it could lead Bark Home to think it's detecting more devices, when in fact it's detecting the same Android 10 or iOS 14 device.
For each Android 10 and iOS 14 device in your home, follow these steps:
- Open the Settings app, then tap Wi-Fi.
- Tap the information button (
i) next to your home network.
- Tap Private Address > Turn off.
- Open the Settings app.
- Tap Network & Internet.
- Tap Wi-Fi.
- Tap the gear icon associated with your home network.
- Tap Advanced.
- Tap Privacy.
- Tap Use Device MAC.
This will prevent your family's iOS 14 and Android 10 devices from continuing to generate duplicates in your Devices page on your Bark dashboard.
If you want to remove devices you no longer have, you can follow these steps.
Have additional questions?
Don't hesitate to reach out to us at email@example.com.