When you first set up Bark Home, it will detect all new devices connected to your home Wi-Fi as Unmanaged Devices. While sometimes we can display device name (e.g. Google Pixel 3), other times we may only detect a generic manufacturer name (e.g. Apple Inc) or be unable to detect any name at all (e.g. Unknown Device).
The good news is, we've empowered you with tools to identify your in-home devices and rename them.
We show you two important pieces of information that will help you identify your devices: their MAC Address and Device Name. There's two methods to using this information.
This method allows you to visit a URL on each device that tells you that device's MAC Address and Device Name.
- Visit me.bark.us on each device in your home.
NOTE: If it loads a blank page, try an incognito browser window.
- It will then display that device's MAC Address and Device Name. You can quickly rename and assign the device from this page.
NOTE: Once you've done this once for a device, future changes to that particular device's name will need to be done from the parent/guardian dashboard instead of me.bark.us, as a security measure.
- After you're done, you can simply close out of the page and put that device aside.
- Repeat for each device in your home.
- If a device does not have a web browser (such as a smart thermostat), you can use Method 2 instead.
Universally, you can find the MAC Address of a device by going to that device's network settings. Sometimes, there will also be a label on the device that shows their MAC Address. Below, we include information on how to find those settings on many devices so that you can match them up with the unknown devices that Bark Home detected:
If the device is on iOS 14+, disable Private Address by following this guide.
Then, open Settings > General > Click About > Look for the Wi-Fi Address. This is what they call the MAC Address.
If the device is on Android 10+, disable Randomized MAC by following this guide.
Then, open Settings > About Phone > Status > Look for the Wi-Fi MAC address.
- Click on the Start menu in the bottom-left corner of your computer .
- Select Run or type cmd into the search bar at the bottom of the Start menu to bring up the Command Prompt.
- Type ipconfig /all (note the space between the g and /all).
- The MAC address is listed as series of 12 digits, listed as the Physical Address (00:1A:C2:7B:00:47, for example).
NOTE: Each network adapter (Wi-Fi, Ethernet, etc.) on the computer has a separate MAC address. This means that each one will appear as a separate device in Bark until merged.
- Click the Apple icon on the top left.
- Select System Preferences... > Network > Select Wi-Fi or Ethernet > Advanced > Hardware > Look for MAC Address.
Modems, Routers, and other networking devices usually have a sticker on the bottom that states the MAC address.
TVs, DVD/Blu-Ray players, and gaming systems (like Xbox, PlayStation) usually display the MAC Address in the Settings > Network menu.
Need additional assistance?
Don't hesitate to reach out to us!