Social Media, Drive, & Email Troubleshooting

Avatar
Paola
Follow

This article discusses troubleshooting solutions for issues encountered while adding a social media, email, or online storage account to Bark for monitoring

(What is the difference between monitoring, screen time, and filtering?)

Overview

You can find answers to the following questions in this article. Click on one to jump right to it:

  1. Do I need my child's login information for monitoring?
  2. How do I connect an account for monitoring?
  3. How do I delete an account from monitoring or remove accounts that say "finish connecting"?
  4. How do I skip the prompt to finish connecting an account? 
  5. Why does my dashboard indicate one of my child's accounts has been "unauthorized"?
  6. How do I change my child's connected Instagram account to a different account?
  7. My child's device is an iPhone but the setup keeps telling me it will set the social media app up on an Android.
  8. When I input my child's iCloud email login credentials into Bark, it says the password is wrong.
  9. When I input my child's Yahoo email login credentials into Bark, it says the password is wrong.
  10. When I input my child's AOL email login credentials into Bark, it says the password is wrong.
  11. Why am I only getting one side of the conversation in Android alerts?

FAQs

Do I need my child's login information for monitoring?

Bark uses a layered approach to get you as much coverage as possible, meaning some platforms are monitored one way while other platforms are monitored a different way. One of the ways you may need to set up monitoring is by entering your child's login credentials for that platform (e.g. Twitter) when prompted by Bark during setup.

Not all platforms are monitored by entering your child's login credentials to Bark. When you add a monitored app by following these steps, it will tell you what it needs to monitor the particular platform you selected.

If your child doesn't have an account for a particular platform that they use (e.g. Youtube), then you can still set up screen time & filtering rules for that platform! Learn more here: Managing Screen Time & Web Filtering Rules

How do I connect an account for monitoring?

Check out our connection instructions: How to Monitor Accounts and Devices

There's a few methods described in the article above. If you're connecting the accounts directly from your child's device, note that your screen time & filtering rules are likely being applied. If you're running into trouble loading a particular email or social site / app, check that you've allowed it temporarily in your child's rules.

If you're still running into problems, it may be that you're trying to connect a platform that has special instructions, like iCloud Email, Yahoo! Mail, or AOL email.

How do I delete an account from monitoring?

How do I remove accounts that say "finish connecting" from my dashboard?

Check out our removal instructions: Removing a Connection

How do I skip the prompt to finish connecting an account I selected?

I do not have the login credentials at this time, or I added the account in error.

You can select I'll do this later for each account you do not have the login credentials for at this time.

Then, once you complete the onboarding, you will be taken to your Bark dashboard.

On your dashboard, you can follow these steps to remove the connections that were accidentally added.

Why does my dashboard indicate one of my child's accounts has been "Unauthorized" or needs to be "Reconnected"?

Your child may have changed their password or they may have adjusted their account's security settings. When doing either of those things, social media platforms will reset third-party access to the account in question as a security measure (Bark is considered a "third-party" in their eyes). 

Luckily, you can resume monitoring by re-connecting your child's account to Bark with their updated login credentials.

How do I change my child's connected Instagram account to another account?

You don't have to change the already connected Instagram account — you can monitor an unlimited number of social accounts! Though your child may have decided they "got a new Instagram account," we recommend leaving all old accounts connected just in case your child starts to use their old account at some point.

To connect an additional Instagram account for monitoring, simply follow the same steps to connect it to Bark with your child's login credentials for the second, third, or Nth account.

My child's device is an iPhone but the setup keeps telling me it will set the social media app up on an Android.

When attempting to connect a social account, and you see the page in the screenshot below, it means that the social media account you are trying to connect is monitored only through Android devices that have installed the Bark for Kids app.

The good news is, you can still block access to the platform and set a schedule for when your child can use it. We can also monitor your child's iPhone or iPad texts, other social media, and email

For a list of the social media we monitor on iPhone vs. Android, see here.

mceclip0.png

When I input my child's iCloud email login credentials into Bark, it says the password is wrong.

When I go to the iCloud website itself, I can log in no problem.

Bark is able to monitor emails sent and received (including attachments) on connected email accounts like iCloud.

Apple requires the use of app-specific passwords when connecting Apple email accounts to third parties like Bark. For instructions on connecting your child's iCloud email to Bark with an app-specific password, check out our guide here.

NOTE: Connecting the iCloud email to Bark only monitors emails sent and received not iOS device text messages. To monitor iOS texts, photos, and more, click here!

When I input my child's Yahoo email login credentials into Bark, it says the password is wrong.

When I go to the Yahoo website itself, I can log in no problem.

Bark is able to monitor emails sent and received (including attachments) on connected email accounts like Yahoo. Because of Yahoo's security policies, you will need to follow these instructions to connect your child's Yahoo email account to Bark.

When I input my child's AOL email login credentials into Bark, it says the password is wrong.

When I go to the AOL website itself, I can log in no problem.

Bark is able to monitor emails sent and received (including attachments) on connected email accounts like AOL. Because of AOL's security policies, you will need to follow these instructions to connect your child's AOL email account to Bark.

Why am I only getting one side of the conversation in Android alerts?

If it's an Instagram, Snapchat, or Discord alert, this may be something that happens from time to time. However, if it's happening with your child's SMS/text message alerts, reach out to us.

Instagram, Discord, and Snapchat are especially tough platforms to monitor, since they give a short window to capture information. They have refused to work with us on keeping kids safe online, so we are only able to show families the parts of the conversation that we could capture in an alert.

Ultimately, we are glad we are able to alert you about potential issues on these platforms! We are consistently working to improve our service to families and help keep kids safe online and in real life.

 

Need help or have additional questions?

We are happy to assist! Reach out to Bark Support, and we'll help every step of the way.