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"Already used ICCID" error when setting up Bark Phone

Updated
Paola Rivera

This error message indicates that something is blocking the setup of the Bark Phone. We're here to help you resolve this issue and complete the setup process!

already used ICCID error during bark phone setup.JPG

First aid:

  1. Turn on the Bark Phone if it's not turned on already.
  2. Connect the Bark Phone to Wi-Fi.
  3. Then, try the Bark Phone setup again!

If that doesn't work, let's try this:

  1. Turn the Bark Phone off, wait 30 seconds, and turn it back on. Then, see if the issue is resolved.
  2. If the issue continues, let's swipe down from the top of the screen twice. Make sure Mobile Data is turned on.
  3. If the issue persists, let's check the SIM card:
    • On your kid's Bark Phone, open the Settings app.
    • Tap Connections.
    • Tap SIM Manager.
    • Look for Bark SIM in the SIM1 slot.
      • If it's in the SIM2 slot, that explains the issue! Remove the SIM card tray and insert the SIM card into the SIM1 slot instead.
      • If it's in the SIM1 slot and shows the correct phone number, please contact us with a picture of these settings and a brief description of what you've tried.