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Check available storage space on your devices

Updated
Paola Rivera

iOS monitoring could be affected by a lack of storage on your computer or on your child's device. You may have seen these errors:

169893381-131ea63e-540c-4261-97d7-8b5cf63ac421__1_.png 169893379-873a3618-559b-4d1c-a55d-bcf531458aae__1_.png

Why? Bark analyzes iOS devices by making copies of their messages, photos, and videos, and saving them to your computer before uploading them to Bark. The more photos and videos your kids have, the more computer storage you may need.

Below we have tips on checking the storage space and freeing up space if applicable.

windows.png Windows PC

Checking available storage space on your PC

To check how much space is on your Windows computer:

  1. Click the Start button on the bottom left of the screen.
  2. Click on Settings.
  3. Select System.
  4. Click on Storage on the left. windows_storage.png
  5. Compare this number against the storage used up on your kid's iOS device. You will want your computer to have enough free space for your kid's iOS photos, videos, and messages.
Free up space on your PC

Microsoft has put together these tips for freeing up space.

apple_classic.png Macbook

Check available storage space on your Mac

To check how much space is on your Mac:

  1. Click on the Apple logo on the top left of your screen > About this Mac > Storage tab.
    mac_storage.png
  2. Newer Macs click on Apple logo on the top left of your screen > About this Mac > More Info > scroll down to Storage.
    image
  3. Compare this number against the storage used up on your kid's iOS device. You will want your computer to have enough free space for your kid's iOS photos, videos, and messages.
Free up space on your Mac

Apple has put together these tips on freeing up space.

apple_icon.svg iPhone, iPad, or iPod Touch

Check available storage space on your child's iOS device

If your child's device has little free space left (less than 5%), its analysis will take a long time and may fail. To check the available space on your child's device:

  1. Open the ios settings app.jpg Settings app.
  2. Tap General.
  3. Tap iPhone/iPad/iPod Storage.
  4. Look at the X GB out of Y GB section.
    • 95% or more storage space is used up:
      Free up some space until there is 5% or more available storage. This bit of storage is used by the device to transfer files to Bark.
    • Less than 95% of storage space is used up:
      That's great — check your computer has enough storage as well.
Free up space on your child's iOS device

iOS messages, photos, GIFs, and videos take up storage. To reduce the amount of storage used up on your kid's device, consider...

  • Moving photos and videos to an online cloud platform
    These are apps like Google Drive or Dropbox. (Pro tip: Get their photos and videos monitored when you connect their Google Drive and/or Dropbox account to Bark!)
  • Optimizing the photo storage
    Learn more.
  • Transferring photos and videos to a computer
    Learn how.
  • Deleting iMessages that are over 1 year old
    If you'd like to do this, follow these steps:
    • On your kid's device, open the ios settings app.jpg Settings app.
    • Tap on Messages. 
    • Under Message History, tap where it says Keep Messages.
    • Choose 1 Year. 
    • This will delete all iMessages older than 1 year, freeing up space.

What then?

After checking the storage space on your child's device and computer (and freeing up space if applicable), Bark should automatically retry the analysis. You can also manually start one, if needed.

Need more help?

If the analysis still fails, check out the other potential culprits.