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Check Available Storage Space on Your Devices

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Paola
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iOS monitoring could be affected by a lack of storage on your computer or on your child's device. You may have seen these errors:

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Why? Bark analyzes iOS devices by making copies of their messages, photos, and videos, and saving them to the computer before uploading them to Bark. The more photos and videos they have, the more computer storage you may need.

Below we have tips on checking the storage space and freeing up space if applicable.

windows.png Windows PC

Checking available storage space

To check how much available space is on your Windows computer:

Click the Start button on the bottom left of the screen > Settings > System > Storage.

windows_storage.png

Free up space

Microsoft has put together these tips for freeing up space.

apple_classic.png Macbook

Checking available storage space

To check how much available space is on your Mac:

Click on the Apple logo on the top left of your screen > About this Mac > Storage tab. 

mac_storage.png

Free up space

Apple has put together these tips on freeing up space.

apple_icon.svg iPhone, iPad, or iPod Touch

Checking available storage space on your child's iOS device

If your child's device has little free space left (less than 5%), its analysis will take a long time and may fail. To check the available space on your child's device:

  1. In the Settings app ⚙, scroll down to General and tap it.
  2. Select iPhone/iPad/iPod Storage and look at the X GB out of Y GB section.
Free up space on your child's iOS device

You can ask your kids to take some of the photos and videos on their device into an online storage system like Google Drive, Dropbox, or another location, like your computer, a USB thumb-drive, or an external hard drive. (Bark is able to monitor pictures and videos saved to Dropbox and Google Drive by connecting them to Bark!)

In addition, text messages can include photos, videos (and GIFs, so many GIFs) -- all of which take up storage. If you like, you can set old (meaning untouched) messages to "auto-delete" after 1 year and remove all that data. Obviously, monitoring continues on new messages as normal. To do this on the child's iOS device:

  1. In the Settings app ⚙, scroll down to Messages and tap it.
  2. Under Message History, tap where it says Keep Messages.
  3. There are three options: 30 Days, 1 Year, and Forever. Choose the first or second option.
  4. Confirm that you want to delete the old messages and attachments by tapping the Delete button.

What then?

After checking the storage space on your child's device and computer (and freeing up space if applicable), Bark should automatically retry the analysis.

Need more help?

If the analysis still fails, check out the other potential culprits.